1. Introduction
JW Heat Tech (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard the personal information of our customers and website visitors in accordance with the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect the following information to provide our heating and plumbing services:
- Contact details: Name, address, phone number, and email.
- Property details: Boiler make/model, service history, and access instructions.
- Payment information: Invoicing details and payment status (we do not store credit card numbers).
3. How We Use Your Data
We use your information strictly for:
- Providing quotes and carrying out requested works.
- Sending annual service reminders and Gas Safety certificates.
- Managing invoices and business accounting.
- Communicating regarding appointments or emergencies.
4. Data Retention & Sharing
Retention: We keep your data for as long as necessary to fulfill service warranties or legal tax obligations (typically 6 years).
Sharing: We never sell your data. We only share it with third parties necessary for business operations, such as Gas Safe Register (for notifications) or accounting software.
5. Your Rights
Under UK GDPR, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact James Wilkinson at jwheattech@gmail.com.